GuestLens Host support

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Host support and live chat

Give your hosts a way to reach you: a help page, a support email, and, if you like, a live chat widget. New in version 3.0. You set it up in Admin, Settings, Host support.

The Host support card: a support page address, a support email, and a box for chat widget code.
Admin, Settings, Host support.

The three fields

All three are empty by default. Fill in only the ones you use.

When a support page or a support email is set, hosts see a Help link in their sidebar, under Account. A page opens in a new tab. An email opens the host's mail app. When both are set, the page is used.

The same link is added to the messages that tell a host to contact you, for example "Please contact us and we will set this up for you" on the plans page, and "This account has been suspended. Please contact support." on the sign-in page. With neither field set, those messages stay plain text.

Live chat

  1. Sign up with a chat service such as Tawk.to (free) or Crisp.
  2. In their dashboard, find the code to add to your website. It usually starts with <script>.
  3. Paste it into Chat widget code and press Save settings.

The chat bubble shows on host pages only. It never shows on guest pages, the slideshow, the super admin, or the sign-in pages. Guests do not see a chat meant for hosts, and the guest page stays fast on slow phones.

Already pasted a chat widget into the Analytics snippet box? Move it to Chat widget code. The analytics box prints on every page, guest pages included, so guests saw your chat bubble too.
The chat box is printed into the page exactly as you type it, like the analytics snippet. It is not checked or cleaned, and it holds up to 8000 characters. Paste only code you got from your own chat service.

On the live demo, the Help link opens this documentation. No chat widget runs there.